- Company Name: The Locklear Agency
- Job Title: Customer Service Specialist – Remote
- Job Location: United States
- Work Mode: Remote
- Job Type: Contract
- Advertised Compensation: $225,000 per year
- Experience Required: Previous sales or customer service experience is helpful but not required
- Industry: Insurance and Financial Services
- Application Method: LinkedIn Easy Apply
- Hiring Contact: Gino Locklear
- Featured Benefits: Medical, dental, and vision insurance, as displayed on LinkedIn
About The Locklear Agency
The Locklear Agency, founded by Gino and Danielle Locklear, operates in the life insurance and financial services industry. The company focuses on helping families explore protection options while developing professionals through training, mentorship, and leadership opportunities.
According to its company description, the agency emphasizes warm leads, structured systems, professional development, commission opportunities, and potential agency ownership.
Its approach centers on building client relationships and providing guidance to people who have already expressed interest in coverage rather than relying on cold calling.
About the Customer Service Specialist Position
The Remote Customer Service Specialist role involves communicating with prospective clients, understanding their needs, answering questions, and helping them navigate the next steps in the coverage process.
The work is conducted virtually through Zoom or telephone. Candidates receive guidance on company processes and may receive support with obtaining relevant licensing where required.
Although the role is presented as consultative and service-focused, applicants should understand that the company operates in life insurance and financial services and describes compensation as performance-based.
Key Responsibilities
- Communicate with individuals and families who have requested information about coverage.
- Conduct professional virtual meetings through Zoom or phone.
- Listen to client needs and answer questions clearly.
- Explain relevant coverage options within the scope of the role and applicable licensing.
- Follow the company’s client service processes and systems.
- Maintain professional relationships with clients and team members.
- Participate in ongoing training, mentorship, and professional development.
- Use company tools to manage client interactions and follow-ups.
- Work toward individual performance goals and agreed milestones.
- Develop industry knowledge and pursue required licensing where applicable.
Eligibility Criteria and Qualifications
Candidates interested in this opportunity should demonstrate:
- Strong verbal communication and interpersonal skills.
- A customer-focused and professional attitude.
- Ability to build trust and communicate information effectively.
- Self-motivation and time management skills.
- Comfort with online meetings and digital communication tools.
- Willingness to learn company systems and procedures.
- Ability to work independently in a performance-driven environment.
- Commitment to training and continuous development.
Previous experience in customer service, sales, client relations, or financial services can be beneficial, but the supplied job description states that it is not required.
Skills Required
- Customer service and client relationship management
- Consultative communication and active listening
- Problem-solving and interpersonal skills
- Telephone and video conferencing
- Time management and organization
- Digital communication and online tools
- Goal setting and performance management
- Adaptability and willingness to learn
Salary and Compensation
LinkedIn displays $225,000 per year for this position. However, the supplied job description explicitly states that compensation is performance-based and tied to individual effort and results.
The advertised figure should not be interpreted as a guaranteed salary. Actual earnings may depend on commissions, sales or client outcomes, licensing, compensation rules, and other contractual conditions.
The company describes the following earning and development opportunities:
- Performance-based commissions and potential incentives.
- Potential renewal income, subject to applicable arrangements.
- A possible compensation increase of up to 15% within the first 90 days, depending on performance and milestones.
- Ongoing training and mentorship.
- Potential leadership development and agency ownership pathways.
Candidates should request written clarification of the compensation plan, payment schedule, minimum guaranteed earnings, commission conditions, and any licensing or business-related expenses before accepting an offer.
Benefits and Career Growth
The LinkedIn listing highlights medical, dental, and vision insurance. The company also describes several professional development opportunities:
- Remote flexibility: Conduct client conversations virtually.
- Training and mentorship: Learn company systems and client service processes.
- Warm leads: Work with individuals who have already expressed interest in coverage.
- Performance-based earning potential: Compensation and incentives may depend on results.
- Leadership development: Opportunities may be available for consistent performers.
- Professional growth: Develop communication, client relationship, and business skills.
Because the role is classified as a contract position, applicants should confirm eligibility for the listed insurance benefits, employment classification, work schedule, and other terms directly with the company.
Who Should Apply?
This opportunity may interest:
- Candidates seeking remote customer service jobs in the USA.
- Individuals with strong communication and relationship-building skills.
- Customer service professionals exploring financial services.
- Candidates interested in life insurance and family protection.
- Motivated individuals comfortable with performance-based compensation.
- Career changers willing to complete training and obtain relevant licensing.
- Professionals interested in leadership development or agency ownership.
Applicants should verify geographic eligibility, work authorization, and any state-specific licensing requirements.
How to Apply for the Customer Service Specialist Job
Interested candidates can review the original LinkedIn listing and submit their application through the available application process.
Apply Here: https://www.linkedin.com/jobs/view/4483805046/
To apply for this job please visit remotejobhiring.com.