Data Analyst (Support & Omnichannel Analytics) – Hybrid, Bengaluru | Hiring Now at BayOne Solutions

Company: BayOne Solutions
Location: Bengaluru, Karnataka, India
Work Mode: Hybrid
Employment Type: Full-time

BayOne Solutions is hiring an experienced Data Analyst to support customer support analytics, omnichannel engagement insights, and strategic transformation initiatives. If you have strong expertise in Salesforce.com, JIRA, Tableau, and statistical data analysis—and enjoy driving business impact through data—this hybrid opportunity in Bengaluru is designed for you.

About the Role

We are seeking a highly analytical and solution-oriented Data Analyst (Support Analyst) with 5+ years of experience in data analysis and at least 2+ years of hands-on experience with Salesforce.com and JIRA. This role focuses on analysing customer support data and omnichannel engagement metrics to identify actionable insights that drive operational excellence and strategic business decisions.

You will play a critical role in influencing business transformation projects by leveraging data across systems, processes, and tools. The ideal candidate understands CRM ecosystems, customer support analytics, process re-engineering, and data visualization best practices.

Key Responsibilities

1. Data Analysis & Reporting

• Interpret complex datasets and analyse results using statistical techniques.

• Develop ongoing reports and dashboards to track key performance indicators (KPIs).

• Identify trends, patterns, and anomalies in customer support and omnichannel engagement data.

• Prepare detailed impact assessments and provide data-backed strategic recommendations.

2. Data Systems & Optimization

• Develop and implement efficient data collection systems.

• Optimize statistical efficiency and data quality through structured analytics processes.

• Combine large datasets to create optimization strategies for customer support workflows.

• Locate and define new process improvement opportunities across systems and operations.

3. CRM & Tool Expertise

• Work extensively with Salesforce.com CRM platforms for customer data analysis and segmentation.

• Utilize JIRA for tracking, reporting, and analysing support operations workflows.

• Design advanced Tableau dashboards to communicate insights to technical and non-technical stakeholders.

4. Business Transformation & Consulting

• Collaborate with leadership and cross-functional teams to prioritize business needs.

• Influence strategic initiatives through analytical insights and performance modelling.

• Conduct risk assessments and facilitate data-driven decision-making processes.

• Expand and improve existing operational processes to introduce new tools, services, and best practices.

5. Mentorship & Technical Support

• Provide consulting and analytical services to business leaders.

• Offer mentoring, technical guidance, and training to junior analysts.

• Troubleshoot application-related challenges requiring independent judgment and analytical thinking.

Required Qualifications

• Bachelor’s degree in Business Administration, Economics, Computer Science, Management Information Systems, or a related field.

• 5+ years of experience as a Data Analyst or in a related analytics role.

• 2+ years of hands-on experience with Salesforce.com CRM platforms.

• 2+ years of professional experience using JIRA.

• Strong expertise in reporting tools, databases, and programming for data analytics.

• Experience with statistical techniques, pivot tables, chart creation, and manipulation of large datasets.

• Proficiency in data mining, segmentation techniques, and CRM data analysis.

• Experience in process improvement and operational re-engineering initiatives.

Technical Skills

• Advanced statistical analysis and research methodologies

• Tableau dashboard design and data visualization

• CRM analytics (Salesforce.com)

• Workflow analysis and tracking (JIRA)

• Data mining and segmentation

• Business intelligence reporting

• Process optimization and system re-engineering.

• Omnichannel customer engagement analytics

Personal & Professional Competencies

• Strong cross-functional collaboration skills in dynamic environments

• Ability to handle sensitive data with integrity and high ethical standards

• Exceptional attention to detail and analytical rigour

• Resilience and perseverance in solving complex technical challenges

• Strong stakeholder communication and business consulting capabilities

• Effective time management and the ability to manage multiple priorities

• Comfortable navigating ambiguity and change management environments

• Self-driven, innovative, and growth-oriented mindset

Why Join BayOne Solutions?

At BayOne Solutions, you will work at the intersection of analytics, business transformation, and customer experience optimization. This role offers the opportunity to influence high-impact strategic initiatives by applying advanced analytics across CRM platforms and operational systems.

If you are passionate about leveraging data to improve customer support operations, enhance omnichannel engagement strategies, and drive measurable business outcomes, this position provides both challenge and growth.

Apply Now

If you meet the required qualifications and are ready to contribute to business transformation through data-driven insights, apply today and take the next step in your analytics career with BayOne Solutions.